Moreover, reports showed that 79% of the respondents preferred using smartphone apps to patronize online during the period examined from 2016 to 2019 ( Statista, 2021b). An increasing number of customers sought product/services information via mobile phones ( Vietnam E-commerce Association, 2021). In Vietnam, statistics indicated that 97% of Internet users owned mobile phones, with almost all phones being smartphones ( Statista, 2021a), and 25% were frequent mobile Internet users and engaged in all online mobile-related activities ( Appota, 2018). Therefore, m-LBS is purported as a killer application for the next-generation Internet. mobile maps) ( Ryschka et al., 2016) or dispenses personalized advertisements to passers-by ( Le and Wang, 2021). paper maps or oral direction) to online search (e.g. For instance, m-LBS provides a transformation from traditional search (e.g. Users receive relevant information and customized services due to location-inferring technologies. The most expected benefit of m-LBS is personalization tailored to users' location in real time. Many m-LBS applications are created, including mapping, local search and information, navigation transport, tourism, social networking, entertainment, recreation and fitness, people locator services, resource management and advertisement ( Ryschka et al., 2016 Meng and Choi, 2019). M-LBS fulfills three main activities: identifying mobile devices' location, creating services owing to the relevant location and delivering location-enhanced services to customers. It allows users to access value-added services via mobile telecommunication networks and integrated positioning technologies in mobile devices. These applications offer customers better services and viable purchase options. Mobile technologies have facilitated the boom of mobile service applications. The mobile era has already been established ( Theodora et al., 2012). The full terms of this licence may be seen at. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. This article is published under the Creative Commons Attribution (CC BY 4.0) licence. Repairs within the insurance period are carried out at our own repair department, which means you can expect faster and better quality handling.Published in Journal of Asian Business and Economic Studies. You always pay a one-off amount and are therefore not billed monthly. The insurance prices are based on the type of device and the purchase price of the device. The only condition is that this must be done within the first 3 months of purchase. It is also possible to purchase a separate insurance for your current device. Your device is then completely covered worldwide against short-circuiting, damage by dropping, damage by third parties, fluid damage, operating errors, fire damage and theft (optional). When purchasing a smartphone at you have the possibility to buy additional insurance for 1 or 2 years. NGU Repair: 1 year warranty on all repairsīesides the standard warranty, it is also possible to purchase a additional insurance for your (new) device. : 6 months warranty on all products (refurbished/second-hand smartphones, accessories & parts) ![]() : 2 years warranty on all products (refurbished/second-hand smartphones, accessories) Look below for a short overview with our warranty period per product group:įor consumers & (small) business customers Repairs for devices are carried out at our own repair department.īecause we have different branches within NGU Mobile International for both consumers and business customers, there are some slight differences with regard to the warranty period of a product. You will receive warranty on all of our products and services. The repairs for devices with external damage or complaints that are within the insurance are also handled by our own technical service. If you already have devices in use and you want to insure them, you can do so for a maximum of 3 months after purchase. At Renewhandy we also offer the possibility to purchase devices with additional insurance for 1 or 2 years. This allows us to offer a fast service and the quality of our repairs are always at the same high level. This means you only have direct contact with us and no other company intervenes. Because we have our own technical department, we can do the repair on all smartphones ourselves. Good service and aftersales are both top priorities at NGU Mobile International.
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